Frequently Asked Questions
How long will it take to receive my order?
Every piece is made to order and hand-stitched, so please allow about 3 weeks for production. Once your order ships, delivery is via DHL Express and takes 4 to 5 days worldwide.
Do you ship internationally?
Yes, we ship worldwide via DHL Express. Domestic orders are processed with a 50% advance payment, while international orders require 100% advance payment before dispatch.
Can I return or exchange my order?
As every piece is made to order, we don't offer refunds for change of mind. We do offer size exchanges on regular (non-customised) orders, provided the item is unused, unworn, and has all tags attached — customers cover the return delivery cost. Exchange requests have a limited time window after delivery, so please message us on WhatsApp or email as soon as possible; see our Refund & Exchange Policy for full details.
What if my order arrives damaged?
Refunds apply only if an item arrives burnt, damaged, or destroyed. Please notify us within 48 hours of delivery with clear photos as proof, and once verified we'll arrange a refund or replacement.
How can I track my order?
You can check your order status anytime by signing in and viewing "Track your last order" above, or simply message us on WhatsApp or email and we'll happily update you.
How can I get in touch with you?
The fastest way to reach us is WhatsApp or email at info@erayaofficial.com — we reply within 24 hours. You're also welcome to use the contact form on this page.