Shipping policy
Every Eraya outfit is made to order and stitched by hand after you place your order. Please read the timelines below before ordering.
Making time. Your outfit is made after your order is confirmed. All orders are paid 100% in advance, by card or by bank transfer, and an order is confirmed when we receive full payment. Making time is 2–3 weeks from order confirmation.
Paying by bank transfer. If you pay by bank transfer, your order is confirmed once the full amount reaches our account. Orders that are not paid within 72 hours are cancelled.
Delivery within Pakistan. Delivery within Pakistan is free. After dispatch, orders within Pakistan are delivered in 3–5 working days.
Worldwide delivery. International orders are shipped by DHL Express. After dispatch, delivery takes 7–10 working days.
Total time. Making time and delivery time add together. Most orders arrive 3 to 4 weeks after confirmation. Please allow up to 4 weeks within Pakistan and up to 5 weeks for international orders.
Tracking and proof of delivery. Every order is sent with a tracking number, which we share with you. The courier’s delivery record is proof that your order has been delivered.
Lost parcels and failed delivery. If the courier confirms that your parcel has been lost, or we are unable to deliver your order, you can choose either a free remake and reshipment or a full refund. This does not apply to parcels that are refused, returned because of an incorrect or incomplete address, or not collected.
Damage, quality or size problems. Please record a continuous unboxing video when you open your parcel. Any damage, quality or size problem must be reported within 2 days of delivery, with the proof described in our Refund Policy. We cannot accept claims reported after 2 days.
Delays beyond our control. All making and delivery times are estimates. Eraya is not responsible for delays caused by events outside our control. These include war or armed conflict, civil unrest, natural disasters, strikes, government restrictions, customs inspections, flight suspensions, public holidays, and delays by the courier company. If one of these happens, delivery will take longer, and we ask for your patience. We will keep you informed and deliver your order as soon as circumstances allow. A delay of this kind is not a failure to deliver, and does not entitle you to cancel your order or receive a refund.
Address details. Please make sure your delivery address and phone number are correct and complete. We are not responsible for delays or failed deliveries caused by incorrect details or by the recipient being unavailable. Any extra re-delivery charges are paid by the customer.
Tax. We do not add any tax at checkout.
Customs duties (international orders). Import duties, taxes and customs charges in the destination country are not included in our prices and are paid by the recipient. A parcel refused because of these charges is not eligible for a refund.